When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.
These pieces of information are used to improve services for you through, for example:
- Enabling a service to recognise your device so you don’t have to give the same information several times during one task
- Recognising that you may already have given a username and password so you don’t need to do it for every web page requested
- Measuring how many people are using services, so they can be made easier to use, ensuring there’s enough capacity and readily accessible when you want them
- Optimise our Google search rankings to help users find relevant content
- Target our marketing and advertising campaigns more effectively by providing interest-based advertisements that are personalised
You can manage these small files yourself and learn more about them through Internet browser cookies – what they are and how to manage them.
Cookies for improving service
Google Analytics sets cookies to help us accurately estimate the number of visitors to the website and volumes of usage. This to ensure that the service is readily accessible when you want it.
Cookies are pieces of data created when you visit a site, and contain a unique, anonymous number. They are stored in the cookie directory of your hard drive, and do not expire at the end of your session. Cookies do not contain any personal information about you and cannot be used to identify an individual user. If you choose not to accept the cookie, this will not affect your access to the majority of facilities available on our website and other digital properties.
Although your browser may be set up to allow the creation of cookies, you can specify that you be prompted before a site puts a cookie on your hard disk, so that you can decide whether to allow or disallow the cookie. Alternatively, you can set your computer not to accept any cookie.
This site uses Google Analytics code to gather statistical information. For more information on how Google Analytics processes this information, visit www.google.com/analytics.
We work with Facebook who may also set cookies on our website. Facebook cookies and pixels are used to understand and deliver advertising, and to ensure that any advertisements are relevant to you. We may also use a cookie to learn whether visits to our website were because of someone seeing our ad on Facebook. This information is anonymous and does not specify individuals.
We use the following cookies on our site:
Cookie Data collected by the cookie How long this data is kept for Who owns this data Is this a 1st party or a 3rd party cookie?
Google Analytics Statistical Information 25 months Crystal Legal Services 1st party
Facebook Pixel Statistical Information 6 months Facebook 3rd party
Most browsers will allow you to turn off cookies. If you want to know how to do this, please look at the menu on your browser or look at the instruction on www.allaboutcookies.org. Please note however that turning off cookies may restrict your use of our website.
You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link.