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May 2016 – CYBG still has total PPI contingency fund of £2.1bn

Posted on: July 12th, 2016

CYBG is the former Clydesdale Bank and in it’s half year results announced a ‘revised estimate of the expected level of claims and costs’. They swelled the compensation pot by an additional £450m taking the total fund to £2.1bn. Proposed Deadline All of Britain’s high street banks are reviewing their PPI provision in the light of the […]

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Who are the real Bad Boys of PPI?

Posted on: June 22nd, 2016

PPI – who are the real bad boys? In recent months we have been dismayed at some of the press coverage of Claims Management Companies. Yes, there have been some PPI cowboys out there who might have damaged our industry with sharp practices in the past, but the industry is now very closely regulated and […]

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Family favourites

Posted on: June 21st, 2016

We undertake many claims for elderly parents where adult children are guiding them through the process. Has your mum or dad looked at all of their finances to see if they could be owed any money? If they have lost paperwork or forgotten details, we can help. Let us help your family Share this link […]

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PPI deadline? – It’s a matter of time

Posted on: June 20th, 2016

PPI deadline? It’s a matter of time! After almost 7 years of banks reimbursing customers for mis-sold PPI, news has broken that the FCA are considering a potential PPI deadline.*  This has caused uproar across the nation as political and consumer groups argue the pros and cons of a potential deadline that could be imposed […]

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The Dark Side of PPI: How to Avoid Unscrupulous Firms

Posted on: January 14th, 2016

The BBC has reported today that a Swansea based PPI firm has had its licence suspended. Falcon and Pointer made 40 million calls about PPI in just three months using automatic dialling technology. The Claims Management Regulator (CMR) said that Falcon and Pointer had coerced people into signing contracts without giving them enough time to […]

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Clydesdale Bank fined £20,678,300 for serious failings in PPI complaint handling

Posted on: April 15th, 2015

Clydesdale Bank Fined for Serious Failings in PPI Complaint Handling – Crystal Legal Services Investigates The Financial Conduct Authority (FCA) has today fined Clydesdale Bank Plc (Clydesdale) £20,678,300 for serious failings in its Payment Protection Insurance (PPI) complaint handling processes between May 2011 and July 2013. This is the largest ever fine imposed by the […]

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Crystal Legal Services 2015 Comic Relief Triumph

Posted on: March 17th, 2015

2015 Red Nose Day Support Crystal Legal Services is proud to announce its support for Red Nose Day 2015. On Friday 13th March, 60 members of staff volunteered to receive donation calls. Employees here raised over £1,900 internally through fundraising activities such as fancy dress, bake sales, tuck shops, sponsored head shaving, leg waxing, an in-house […]

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Crystal Legal Services Becomes Crystal Clear

Posted on: February 26th, 2015

Crystal Legal Services, is proud to announce that we have been appointed Direct Marketing Association (DMA) accreditation. The DMA is Europe’s largest professional body representing direct marketing, it aims to promote one-to-one marketing as a true exchange of value between business and customers. After going through the stringent assessments, Crystal Legal Services are delighted to […]

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Mis-sold Credit Card Insurance Means Millions are set for Compensation

Posted on: February 2nd, 2015

Mis-sold Credit Card Insurance Millions of bank customers who were mis-sold credit card security products could be in line for compensation after the FCA reached a voluntary agreement with 11 high street banks and insurance provider Affinion. The regulator says around two million customers will receive a letter from the compensation scheme, called ‘AI Scheme […]

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PPI Compensation is Set to Continue for ‘Years to Come’

Posted on: January 16th, 2015

Banks will be paying compensation to people mis-sold payment protection insurance (PPI) for years to come, according to the UK’s chief financial ombudsman. The Financial Ombudsman Service receives 4,000 new PPI cases a week, that is twice as many as all the other areas of complaint put together. The cost of the scandal is estimated […]

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Crystal Legal’s Record Breaking Charity Donation

Posted on: January 6th, 2015

Crystal Legal Services have donated a record breaking amount to charity from our dress down on Fridays payroll donations. We reached our £3,000 fund-raising goal and split the money 4 ways based on a company-wide vote. Crewe based homeless charity ‘The Lath Group’ received £450 and a further £450 went to national charity ‘Contact the […]

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What Have You Been Complaining About?

Posted on: July 28th, 2014

What Have You Been Complaining About? Mobile Phone Insurance Complaints With most of the UK population owning or using a mobile phone its fair to say that we’d be lost without them. So it’s not surprising that 10 million of us have taken out mobile phone insurance to protect us if our mobile gets lost, stolen […]

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Mis-Sold Packaged Bank Account Complaints Rise as More are Withdrawn

Posted on: June 16th, 2014

Mis-sold Packaged Bank Account concerns as HSBC are the next bank to pull the plug HSBC are the latest bank to suspend the sale of  their packaged bank accounts, not long after growing concerns about the rise in mis-sold Packaged Bank Account complaints. HSBC stated that the suspension of their Advance Current Account was unrelated to any regulatory […]

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£1bn shortfall: Leading Banks Underpaid Payment Protection Insurance Compensation

Posted on: June 5th, 2014

Payment Protection Insurance – The Bank’s £1bn Shortfall BBC news have revealed that some banks including Lloyds, Barclays, MBNA and Capital One may have underpaid Payment Protection Insurance compensation to consumers which could amount to a £1bn shortfall. The shortfall relates to credit card charges and fees not being included in the original compensation calculation.  In […]

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Will PPI payouts be funding your Christmas?

Posted on: March 4th, 2014

PPI payouts are predicted to boost Christmas spending this year with the best sales since 2007. PPI payouts have also helped new car sales reach their highest levels in over five years. “An extra £1.9 Billion to fight over this Christmas due to PPI payouts” Retailers will have an extra £1.9 billion to fight over […]

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Packaged Account Complaints Surge

Posted on: March 4th, 2014

The Financial Ombudsman (FOS) that settles disputes between consumers and financial firms has revealed that packaged account complaints are increasing. FOS usually receives around 1600 cases regarding packaged account complaints every year but is currently receiving around 60 a week which mean FOS will receive around 3000 complaint this year alone. Most people make a […]

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PPI – The Hidden 10 Billion

Posted on: March 4th, 2014

Research has shown that 11 million UK consumers are missing out on reclaiming miss-sold PPI which totals a staggering £10 billion in unclaimed PPI redress. The question is why are consumers who are entitled to a share of this money not claiming? Because consumers: 1. Had the insurance added to their loan, credit card or […]

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Banks Sell Rip Off Packaged Bank Accounts

Posted on: March 4th, 2014

Millions of UK adults pay into a monthly bank account which has been sold on the basis of ‘Free Insurance’. The banks turned to these packaged accounts as a source of easy cash but they were sold to people who have no use or were not eligible for the cover. Even the Regulator FCA say […]

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Has the PPI Clock Started Ticking?

Posted on: March 4th, 2014

Has the PPI Clock started ticking? April 2014 is the date the UK banks have asked the FSA  to set the deadline for all further claims for PPI compensation. The FSA have said that they will consider the deadline only if it is in the interests of its customers and banks start to process PPI […]

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Banks Continue to Delay PPI Claims

Posted on: March 4th, 2014

Banks Continue to Delay PPI Claims Banks are continuing to make PPI victims wait years to receive their compensation. The Financial Ombudsman has reported that they are receiving 2,000 claims everyday and employing 1000 extra members of staff to deal with the extra workload. They fear that it will be ages before victims of PPI […]

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Consumers Continue to be Cheated by the UK Banking Industry

Posted on: February 15th, 2014

UK Banking consumers face further obstacles when trying to recover their mis-sold Payment Protection Insurance (PPI). Crystal Legal Services, which represents consumers in bringing PPI claims against banks has written an open letter of complaint to the Information Commissioners Office (ICO) to highlight the poor practices uncovered by the Claims Management Company. Under the Data Protection […]

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Delayed Co-op PPI Claims result in £113,000 Fine

Posted on: February 8th, 2014

The Co-op has been fined £113,000 by the Financial Services Authority (FSA) for stalling on 1629 PPI complaints between January 2011 and May 2011. This was during the time the banking industry was in High Court challenging the FSA’s new rules regarding Personal Protection Insurance (PPI). Tracy McDermott, the FSA’s director of enforcement and financial […]

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